Shipping policy

Delivery.

  1. We offer Free UK Mainland Delivery on almost all items ordered online, however a delivery fee may be chargeable on certain fragile items or on particularly heavy items. If a delivery charge is applicable, this will be advertised in the item listing and/or you will be advised of charges before your order is accepted. Delivery to locations outside of UK Mainland is very product dependant, and in most cases is chargeable. Any delivery charges applicable will be notified and agreed with the purchaser, before charges applied and/or products are shipped.
  2. If you would prefer to "Click-and-Collect" ie. Order online and then collect in the store, please tell us at the time of order and we will happily hold the item in the store for you to collect during opening hours. Please call us to confirm we are open before travelling.
  3. Items ordered in-store are usually subject to a delivery charge, please ask us for further details prior to purchase
  4. Delivery will be made as soon as possible after your order is accepted. If your item(s) are in stock, we aim to dispatch (but are not obliged to dispatch) the item the same or next working day on a 2-4 day delivery. We do not dispatch on Saturday, Sunday or Wednesday. We may separately dispatch orders of more than one item.
  5. Goods in transit from us are covered by our carriers insurance and the items will require a signature on delivery.
  6. We reserve the right to deliver to the billing address or cardholders address only.
  7. On delivery, the goods will be held at your own risk and you will become owner.
  8. If an item is obviously damaged in transit (visible from packaging) it is your responsibility to refuse delivery from the courier.
  9. We shall not be held responsible for delays to delivery from events beyond our control. This includes but is not limited to industrial strikes, extreme weather conditions, accidents and other events that Oranges and Lemons Ltd. has no influence over.